1250 Privacy Policy — How We Protect Your Data
1250 platform respects the privacy of every user. This policy clearly outlines the types of data we collect, how it is used, how we protect it, and the rights you hold over your own personal information.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the 1250 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of data collected are as follows:
Personal Account Information
During registration, you will be asked to provide details such as your full name, email address, phone number, and date of birth. This information is used to verify your identity, enable secure login, and fulfil applicable Know Your Customer (KYC) requirements.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment-related details such as your bank name and account number for bank transfers, or the phone number linked to your e-wallet such as Touch 'n Go. We does not store credit or debit card numbers directly — all transactions are processed through payment processors that apply industry-standard encryption.
Device & Browser Technical Data
We automatically collect technical data when you access the platform, including your IP address, device type, operating system, browser type and version, and the pages you visit within the platform. This data helps us identify technical issues, prevent unauthorised access, and optimise the mobile experience for users in Malaysia.
Platform Usage Data
We record in-platform activity such as games played, session duration, betting history, and transactions. This data is used for security purposes, dispute resolution, and service improvement. It is not shared with third parties for marketing purposes.
Summary of Data Collected
- Full name & registration email
- Phone number & date of birth
- Payment method information (MYR)
- IP address & device data
- Session data & usage history
- Cookie & browser preference data
2. How We Use Your Information & Cookies
Why We Use Your Data
The information we collect is used for the following purposes:
- Account management — enabling registration, secure login, and identity verification.
- Transaction processing — to process deposits and withdrawals in RM securely.
- Platform security — to detect and prevent fraud, unauthorised access, or suspicious activity.
- Customer support — so our support team can assist you whenever needed.
- Legal compliance — to meet applicable legal requirements in Malaysia.
- Service improvement — to analyse usage patterns and improve platform functionality and performance.
Cookies & Tracking
The 1250 platform uses cookies — small text files stored on your device — for core platform functionality (such as maintaining your login session), usage analytics, and personalisation preferences. You can configure your cookie settings through your browser at any time. Please note that blocking certain cookies may affect platform functionality. We do not use third-party cookies for targeted advertising.
3. Data Storage, Security & Sharing
How We Protect Your Data
All data stored by the 1250 platform is protected with SSL/TLS encryption during transmission between your device and our servers. Data held in our databases is secured by strict access controls — only authorised personnel may access users' personal information, and solely for legitimate operational purposes.
Your account password is stored in hashed format — meaning your actual password is never saved as plain text and cannot be recovered, even by platform staff.
Sharing with Third Parties
1250 Platform does not sell users' personal data to any third party. Your information may be shared with the following parties under limited circumstances:
- Payment processors — to enable deposit and withdrawal transactions in RM to be processed securely.
- Technical service providers — such as cloud computing and cybersecurity services that support platform operations.
- Legal authorities — when required by law, court order, or a responsible authority in Malaysia.
All third parties we engage are bound by data protection agreements requiring them to handle your information in accordance with our established security standards.
Data Retention Period
Your personal data is retained for as long as your account remains active, or as long as needed for operational and legal compliance purposes. Once your account is closed at your request, your data will be deleted or anonymised within a reasonable timeframe, unless a legal obligation requires it to be retained longer.
Security Commitment
We use SSL/TLS encryption, password hashing, and strict access controls to keep your data protected from unauthorised access at all times.
4. Your Rights as a User
As a 1250 platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via the email address listed below.
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within a reasonable timeframe upon receiving your valid request.
If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings on the 1250 platform.
You may request account closure and deletion of your personal data. Such requests will be processed subject to conditions including the settlement of any pending transactions and record retention requirements under applicable law.
5. Policy Changes & How to Contact Us
Amendments to This Privacy Policy
1250 platform reserves the right to update or amend this privacy policy at any time to reflect changes in operational practices, legal requirements, or technology in use. Any material changes will be published on the website with a new effective date. We encourage you to review this policy periodically.
Continued use of the 1250 platform after any policy amendment is published will be considered your acceptance of the updated policy terms.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this privacy policy or how we handle your personal data, please contact our team via:
Email: [email protected]
The 1250 support team will endeavour to respond to privacy-related enquiries within a reasonable timeframe. For questions about your account, login, or payments, you may also visit our FAQ which contains answers to the questions most frequently asked by Malaysian users.
This privacy policy is to be read together with Terms & Conditions 1250 platform, which sets out in greater detail the responsibilities of users and the overall terms of use for the platform.
Your Data Is Safe — Enjoy the Platform with Confidence
Create your 1250 account today and enjoy Malaysia's online entertainment platform with full confidence that your privacy is our priority.